How is data handled with AI-powered features?

Some CareerSet products and features use AI technology provided by OpenAI and Mistral AI to support feedback, analysis and career insights.

AI-supported functionality is controlled at institution level. Where an AI feature is optional, your institution must enable it and you then choose whether to use it. In some products, such as LinkedIn Profile Optimisation, Interview Practice, Career Map and ScoreMyCV AI+, AI is part of the core functionality once the product has been made available to you.

Depending on the product or feature:

• ScoreMyCV: Core scoring and feedback does not use third-party AI. Optional AI WriteCoach / writing assistance uses OpenAI, while the optional Machine Readability / AI Checks feature uses Mistral AI.
• ScoreMyCV AI+: Uses Mistral AI for CV parsing and OpenAI as part of its AI-supported functionality.
• TargetMyCV: Core CV tailoring does not use third-party AI. Optional AI WriteCoach / writing assistance uses OpenAI. Optional Career Insights also uses OpenAI to analyse the submitted job description. Your CV is not sent to OpenAI for Career Insights.
• Cover Letter Feedback: Core feedback does not use third-party AI. Optional AI writing assistance uses OpenAI.
• LinkedIn Profile Optimisation: Uses OpenAI as part of the core product functionality.
• Interview Practice: Uses OpenAI as part of the core product functionality.
• Career Map: Uses OpenAI as part of the core product functionality. Submitting a CV to Career Map is optional.

When AI is used, only the content required for the relevant functionality is transmitted to the applicable provider. CareerSet does not send your CareerSet account details, such as your name or email address, to AI providers as separate account information, although content you choose to submit may itself contain personal information.

CareerSet has appropriate data-processing arrangements in place with OpenAI and Mistral AI and uses their business/API services under arrangements where submitted CareerSet content is not used to train or improve their general-purpose AI models.

CareerSet’s AI technology providers, OpenAI and Mistral AI, may retain submitted content for up to 30 days for security and abuse-monitoring purposes only, as per their standard terms. This retention is not used for model training, advertising, profiling or unrelated secondary purposes and is separate from CareerSet’s own storage and retention arrangements.